{"id":8092,"date":"2021-03-15T10:32:35","date_gmt":"2021-03-15T02:32:35","guid":{"rendered":"https:\/\/qne.cloud\/ph\/?p=8092"},"modified":"2026-04-27T14:36:07","modified_gmt":"2026-04-27T06:36:07","slug":"customer-portal-benefits","status":"publish","type":"post","link":"https:\/\/qne.cloud\/ph\/customer-portal-benefits\/","title":{"rendered":"3 Benefits of Online Customer Portal That Will Help You Grow Your Online Business"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

3 Benefits of Online Customer Portal That Will Help You Grow Your Online Business<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

With the internet and just a few clicks or taps, people can purchase anything from food, grocery items, household materials, toiletries and even services. Nowadays when businesses shifted from offline to online, having an online customer portal has become a necessity rather than a luxury to business owners. Consumers today expect companies to have their own customer portal where they can raise their concerns, access their data, and even check their status when purchasing goods rather than trying to contact and wait for support assistance or sales representatives.<\/span><\/p>

As the rise of the \u201cself-service\u201d customers, companies are expected to have their own online customer portal where customers and companies can perform the task they want conveniently.


<\/span>WHAT IS CUSTOMER PORTAL?<\/strong><\/span><\/p>

A customer portal is self-service web-based platform where customer can access their data about their previous and current transactions with one company. May it be a request for support assistance, customer\u2019s personal documents concerning the company, managing and tracking order status and delivery and even reading relevant news or articles.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

WHAT ARE THE TYPES OF CUSTOMER PORTAL? <\/strong><\/span><\/h2>
  1. B2B Customer Portal \u2013 is a portal that is typically owned by one company where they can manage their customers, resellers and dealers and let them have the freedom to perform activities such as placing of orders, tracking of its progress, and view their historical transactions. An example of this is Shopify<\/a> an<\/span>d QNE Digital.<\/span><\/li><\/ol>
    1. B2C Customer Portal \u2013 is similar to a B2B Portal but is most of the time a website where a lot of merchants present their products to a wide range of customers, typically like Shopee, Lazada and the like.<\/span><\/li><\/ol>
      1. Service Customer Portal \u2013 is a portal purposely designed to accommodate customer\u2019s or client\u2019s concerns with regards to the products and services provided by the company. Support ticketing system like Freshdesk is great example of this.<\/span><\/span>

        \u00a0<\/p><\/li><\/ol>

        WHAT ARE THE BENEFITS OF USING A CUSTOMER PORTAL?<\/strong><\/span><\/h2>

        \u2714 Improves Customer Experience<\/strong> \u2013 companies who have their own customer portal \u2013 whichever the type is applicable for them \u2013 can help improve their customer\u2019s overall experience. Instead of taking time on waiting for the company\u2019s representative to answer the customer\u2019s concerns, a customer portal can accommodate their concerns right away. With this, customer will more likely to be happy with the company\u2019s total service experience.<\/span><\/p>

        \u2714 Helps Create Better Customer Relationships<\/strong> \u2013 with the convenience brought by the application, customers are more likely to feel satisfied with the company\u2019s service. This is will create a bond between the company and customers, a relationship that will help the company establish its brand.<\/span><\/p>

        \u2714 Futureproofing Business<\/strong> \u2013 in today\u2019s age, companies can do nothing but innovate. Innovate where not far from the future, most transactions will be automated. And to be able to withstand the fast-changing technology, equipping a company with the right customer portal can definitely help them thrive. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t\t\t\t
        \n\t\t\t
        <\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        QNE Digital<\/a><\/span> Portal is a comprehensive ecommerce platform<\/a><\/span> that businesses can showcase their products and services while having full control of all their business transactions.<\/span><\/p>

        QNE DIGITAL FEATURES<\/span><\/strong><\/h2>
        1. Online Ordering System<\/strong> \u2013 track customer\u2019s orders with ease! QNE Digital Portal gives the ability to track customer\u2019s orders from order placement, payment method to be used, up to the delivery or completion of the transaction.<\/span><\/li><\/ol>
          1. Online Customer Portal<\/strong> \u2013 customers can create their accounts for easier transactions in the future and resellers can be easily identified by the company.<\/span><\/li><\/ol>
            1. Payment Terms and Credit Limit Control<\/strong> \u2013 with QNE Digital Portal, businesses can easily set customer\u2019s or reseller\u2019s payment terms and credit limit that will help them to identify the customers who has overdue invoices and those who have reached their credit limit.<\/span><\/li><\/ol>
              1. Inventory System<\/strong> Management <\/strong>\u2013 monitor company\u2019s inventory real time with QNE Digital! This will help business owners identify precisely all the inventoriable items in a system<\/span><\/li><\/ol>
                1. Integration with QNE Optimum <\/strong>Accounting System<\/strong><\/span><\/a> \u2013 QNE Digital Portal can be fully integrated to QNE Accounting System, with this, businesses can reach its full potential by having both an Ecommerce Platform and Business Solution in one!<\/span><\/li><\/ol>
                  1. Generation of Reports<\/strong> \u2013 Generate reports such as financial reports, BIR Forms and Reports and other analytical reports in just a click.

                    <\/span><\/li><\/ol>

                    Digitalize your business now and advance for the future! Try QNE Digital for FREE by clicking below.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                    3 Benefits of Online Customer Portal That Will Help You Grow Your Online Business With the internet and just a few clicks or taps, people can purchase anything from food, […]<\/p>\n","protected":false},"author":1,"featured_media":8496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[20,29],"tags":[],"class_list":["post-8092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-post","category-erp-solutions"],"_links":{"self":[{"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/posts\/8092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/comments?post=8092"}],"version-history":[{"count":0,"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/posts\/8092\/revisions"}],"wp:attachment":[{"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/media?parent=8092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/categories?post=8092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qne.cloud\/ph\/wp-json\/wp\/v2\/tags?post=8092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}