QNE Privacy Policy
Recorded Telephone Conversations
Data Privacy Policy for Recorded Telephone Conversations
Last Updated: September 09, 2024
- Introduction
At QNE Software Philippines, Inc., we value your privacy and are committed to protecting your personal information. This policy outlines how we handle recorded telephone conversations in compliance with the Data Privacy Act of 2012 (DPA 2012). - Purpose of Recording
Telephone conversations with At QNE Software Philippines, Inc. may be recorded for the following purposes:
Quality assurance and training
Improving our services
Compliance with legal and regulatory requirements
Documentation of interactions for future reference - Information Collected
When your call is recorded, we collect the following information:
Your voice
Any personal data you provide during the conversation
The date and time of the call
The content of the conversation - Use of Recorded Conversations
Recorded conversations are used for:
Evaluating and enhancing the quality of our customer service
Training our staff to provide better assistance
Resolving disputes or verifying information
Ensuring compliance with applicable laws and regulations - Data Storage and Security
Recorded conversations are stored securely in our system. We use industry-standard security measures to protect this data from unauthorized access, loss, or disclosure. Access to recorded conversations is restricted to authorized personnel only. - Retention Period
We retain recorded conversations for a period of twenty four (24) months from the date of the call. After this period, recordings are securely deleted or anonymized in accordance with our data retention policy. - Access to Recorded Conversations
You have the right to access and review recorded conversations that include your personal data. To request access, please contact our Data Protection Officer. - Consent
By participating in a telephone call with QNE Software Philippines, Inc., you consent to the recording of the conversation and the use of the recorded data as outlined in this policy. If you do not consent, you may choose not to proceed with the call or contact us for alternative communication methods. - Contact Information
For any questions or concerns about our data privacy practices regarding recorded conversations, please contact:
Email: privacy@qne.com.ph
Phone: +63 02 8841 9643 local 321
Address: Unit 3103 The Stiles Enterprise Plaza Bldg. Podium 2, Hippodromo Street, Brgy. Carmona, Circuit, City of Makati NCR, Fourth District, Philippines, 1207 - Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
